![]() ![]() You have successfully repaired Malwarebytes for Windows and restored all of your previous settings. Show new version of missing updates on missing. After the installation of Malwarebytes, a confirmation appears Repair Process Complete. Missing updates could be filtered now by category low security, moderate security and unclassified options. Click Install, and follow the installer prompts to complete the installation.The Malwarebytes Support Tool downloads and runs the installer for the latest version of Malwarebytes for Windows. This automatically restarts your computer. In the Malwarebytes Repair pop-up window, click OK.Before the next step, save all of your work and close other apps. Click Continue. This begins the repair process which can last for a few minutes.On the Please tell us more page, enter additional details of the issue in the Description of issue box.On the What do you need help with? page, select the tile that best describes your issue.On the Which product(s) do you need help with? page, click the product you're having issues with.On the Dashboard page, click I don't have an open support ticket.The Malwarebytes Support Tool automatically opens. Click Next to complete the installation.In the Malwarebytes Software License Agreement pop-up window, check the box ( ) next to Accept License Agreement to consent to the agreement terms.NET 4.0 Framework not found pop-up window, click OK to open Microsoft's download page and download the latest. ![]() NET 4.0 Framework, you will receive the following error while running the tool: NET 4.0 Framework is required to run the Support Tool on your computer. In the User Account Control pop-up window, click Yes to continue the installation.In the Downloads folder, open the mb-support-x.x.x.xxx.exe file.Download the Malwarebytes Support Tool.Use the Repair option if you don't have an open ticket with Malwarebytes Support. If you do have an open support ticket, see Upload logs to your ticket using the Malwarebytes Support Tool. This option uninstalls and re-installs Malwarebytes for Windows while saving your setting configurations and Premium license key. The steps in this article detail the Repair option. Do not use this tool on business endpoints. Malwarebytes for Windows will open once the installation completes successfully.CAUTION - This tool is designed to troubleshoot or uninstall Malwarebytes for Windows. Save all your work and click OK when you are ready to reboot.Īfter the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. To uninstall all Malwarebytes Products, click the Clean button. Please attach the file in your next reply. To provide logs for review click the Gather Logs buttonĪ file named mbst-grab-results.zip will be saved to your Desktop Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on.All user configurations and other data are removed. The Premium license key is backed up and reinstated. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards.The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. Gather Logs: Collects troubleshooting information from the computer.The Advanced menu page contains four categories: Place a checkmark next to Accept License Agreement and click Next Any Toolbox item supported by the MBTS Updater can also be updated upon launch. You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. MaFile Name: Malwarebytes Support Tool 1.8.4.896 Version: 1.8.4.896 11.1 mb MaFile Name: Malwarebytes Support Tool 1.8.3.885 Version: 1.8.3.885 10.5 mb JFile Name: Malwarebytes Support Tool 1.6.1.784 Version: 1.6.1.784 8. Go to MyTools and click Check for Updates (aka MBTS Updater) Select the components you want to update then click Download. Double-click mb-support-X.X.X.XXXX.exe to run the program ![]()
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